Privacy Policy

Complete Online Insurance is committed to protecting the privacy of the personal information you provide us. Complete Online Insurance collects, uses and retains your personal information in accordance with the Privacy Act 1988.

We need to collect the personal information from the online application for insurance / proposal to consider your application for insurance and to determine the premium (if your application is accepted) when you are applying for, changing or renewing an insurance policy with us.

This information may be used to contact you and will also be used if you lodge a claim under your policy. We may also need to request additional information from you in connection with your application or a claim. If you do not provide us with this information, or any additional information we request, we may not be able to process your application or offer you insurance cover or respond to any claim.

We may disclose the personal information we collect:

  • To our relevant employees involved in delivering our services;
  • To facilitators such as legal firms, professional experts such as accountants, actuaries, engineers and technology experts;
  • To the Lloyd’s Syndicates we represent (which are located in the United Kingdom);
  • To the Insurance Reference Bureau or Credit Reference Bureau;
  • To reinsurers or reinsurance brokers (which may include reinsurers located outside of Australia).

Where we do disclose the information as above the recipient may hold the information in accordance with its own privacy statement / policies. Those may include, by way of example, disclosing the information to and storage of that information by its associated entities which may be located overseas. We may also be required to provide your personal information to others for purposes of public safety and law enforcement and if required by law or by a law enforcement body to do so.

You may request access to your personal information, and where necessary, correct any errors in this information (some restrictions and costs may apply). Should you require a copy of the personal information held by Complete Online Insurance about you, feel free to contact the Privacy Officer:

By Email       

By Phone               1300 663 097

By providing your contact details and/or completing an online application for insurance / proposal and/or providing us with any additional information in connection with your application, you agree to us using and disclosing your information as set out above. This consent to the use and disclosure of your personal information remains valid unless you alter or revoke it by giving us written notice.

Your credit card information

At the time of payment, your credit card information is passed securely using 256bit SSL to our online payment gateway. We never store your credit card information for any reason.

Cookies - How we use them

A cookie is a small file sent to your browser from a web server to be stored on your computer. A cookie cannot give access to your computer of any information stored on your computer. We use cookies to allow the Website to respond you as an individual by gathering and remembering information about your preferences when using the Website so when you next visit the Website your preferences for using the Website are already set. Cookies are also used to personalise the content you view on the Website. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but if you prefer you can modify your browser settings to decline cookies. This may prevent you from taking full advantage of the Website.

Online advertising we use

We use third party vendor remarketing tracking cookies, including the Google Adwords tracking cookies to advertise Complete Online Insurance across the internet.

This means we will display relevant advertisements tailored to you based on what parts of the Complete Online Insurance Website you have viewed by placing a cookie on your machine. These advertisements could be in the form of an advertisement on the Google search results page or a site in the Google Display Network. Third party vendors, including Google, use cookies to serve advertisements based on someone's past visits to the Complete Online Insurance Website. These cookies do not identify you in anyway or give access to your computer.

If you do not wish to participate in Google Adwords Remarketing, you can opt out by visiting Google's Ad Settings at

At any time you can also opt out of any third party vendor's use of cookies by visiting

From time to time, we may use your personal information to send you details of new insurance products or other insurance related information that may be of interest to you. If you do not wish to receive such information or any contact from us, please advise us on 1300 663 097 or

Complete Online Insurance Privacy Policy

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