Code of Practice

Complete Online Insurance and our Insurers, Certain Underwriters at Lloyd’s (Lloyd’s) proudly support the General Insurance Code of Practice (“the Code”).  The purpose of the Code is to raise the standards of practice and service in the general insurance industry.

The objectives of the Code are:

  1. to promote better, more informed relations between insurers and their customers;
  2. to improve consumer confidence in the general insurance industry;
  3. to provide better mechanisms for the resolution of the complaints and disputes between insurers and their customers; and
  4. to commit insurers and the professionals they rely upon to higher standards of customer service.

Complete Online Insurance is committed to the Code and we will deal with you in a fair, honest and transparent manner.  Our staff are appropriately qualified to deal with you and any query you may have in relation to this insurance.


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